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Warranty Periods by Product   Return Policy   Repairs and Recals  International Returns  Enabling Cookies

Warranty Terms

The manufacturer warrants all models of the {product}to be free from defects in material and workmanship under normal use and service as specified within the operator's manual. The manufacturer shall repair or replace the unit within {Term shown on chart below} from the original date of shipment after the unit is returned to the manufacturers factory, prepaid by the user, and the unit is disclosed to the manufacturers satisfaction, to be thus defective. This warranty shall not apply to any unit that has been repaired or altered other than by the manufacturer. The aforementioned provisions do not extend the original warranty period of the unit which has been repaired or replaced by the manufacturer. Batteries are not covered by warranty.

The manufacturer assumes no liability for the consequential damages of any kind through the use or misuse of the {product} by the purchaser or others. No other obligations or liabilities are expressed or implied. All damage or liability claims will be limited to an amount equal to the sale price of the {product}, as established by the manufacturer.

Warranty Periods by Product

Product
Term
AE1601: New ETEKT+ Low E Coating Detector 1 Year
AE3600: Euro-E Low E Coating Detector (export only) 1 Year
AE4600: Solar Gain Low E Coating Detector 1 Year
CM1030: Low E Contact Meter 90 Days
EP3500: Window Energy Pro (SHGC, UV & VLT) 1 Year
GC2001: GLASS-CHEK+ Glass Thickness Meter w/ Low E Sensor 1 Year
GC3000: Glass-Chek PRO Glass Thickness Meter and Low-E Detector 1 Year
HL1040: Infrared Heat Lamp Assembly 90 Days
MG1500: MIG Glass & Air Space Laser Gauge 1 Year
MT1575: Noncontact Thermometer w/ laser 6 Months
PR3400: Beamsplitter Pro (Solar, UV & VLT) 1 Year
RAYMT4: Noncontact Thermometer w/ laser 6 Months
RC2175: R-CHEK Surface Rsistivity Meter 1 Year
RC3175: R-CHEK+ Surface Resistivity Meter 1 Year
RD1350: Self Clean Coating Detector 90 Days
RD1660: ShowerGuard Coating Detector 90 Days
SD2400: Spectrum Detective (Solar, UV & VLT) 1 Year
SG2700: Strengthened Glass Detector w/ Thickness 1 Year
SP1065: BTU Digital Solar Power Meter 90 Days
SP2065: Solar Transmission & Power Meter 90 Days
TS1300: Tin Side Detector Lamp 90 Days
TS2300: Digital Tin Side Detector 6 Months
UV1265: UV Transmission Meter 6 Months
UV1365: UV Transmission & Power w/ Temperature 6 Months
UV1390: UV Demonstration Lamp (365nm) 90 Days
VP1165: Tint Meter (VLT) w/ Temperature 6 Months
WE2500: Window Energy Meter (SHGC, UV & VLT) 1 Year
WP4500: Window Energy Profiler (SHGC, IR, UV & VLT) 1 Year
XM1400: Dual Transmission Meter (UV & Solar) 1 Year

Repairs and Recals

Please contact us before sending a product for repair or recalibration. This will help us expedite the process and get the product back to you more quickly.

International Repairs and Recals:
When returning equipment for repair, recalibration, or simply returning product, the customer must clearly state on the commercial invoice that the product is being returned for repair.  The commercial invoice must also clearly state that the invoice is for "CUSTOMS PURPOSES ONLY", and that the goods have "NO COMMERCIAL VALUE".  If they must put a commercial value on the products, place $1 or $10 value on it so there will be no customs impact. 

Please add that EDTM will not be responsible for any customs or government processing fees.  Any amount that EDTM is charged for receiving the goods, will be added to the cost of the repair.

Return Policy

• All product returns are subject to a 20% restocking fee. Returned special order items will be subject to a higher restocking fee.
• Please do not send a product back without contacting us first.
• We will not accept any used or disassembled products.
• Other restrictions may apply.

International Returns (Including Repairs and Recals)

When returning equipment for repair, recalibration, or simply returning product, the customer must clearly state on the commercial invoice that the product is being returned for repair.  The commercial invoice must also clearly state that the invoice is for "CUSTOMS PURPOSES ONLY", and that the goods have "NO COMMERCIAL VALUE".  If they must put a commercial value on the products, place $1 or $10 value on it so there will be no customs impact. 

Please add that EDTM will not be responsible for any customs or government processing fees.  Any amount that EDTM is charged for receiving the goods, will be added to the cost of the repair.

• All product returns are subject to a 20% restocking fee. Returned special order items will be subject to a higher restocking fee.
• Please do not send a product back without contacting us first.
• We will not accept any used or disassembled products.
• Other restrictions may apply.

 

 

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