Warranty Periods by Product Return Policy Repairs and Recals International Returns Enabling Cookies
Warranty Terms
The manufacturer warrants all models of the {product}to be free from defects in material and workmanship under normal use and service as specified within the operator's manual. The manufacturer shall repair or replace the unit within {Term shown on chart below} from the original date of shipment after the unit is returned to the manufacturers factory, prepaid by the user, and the unit is disclosed to the manufacturers satisfaction, to be thus defective. This warranty shall not apply to any unit that has been repaired or altered other than by the manufacturer. The aforementioned provisions do not extend the original warranty period of the unit which has been repaired or replaced by the manufacturer. Batteries are not covered by warranty.
The manufacturer assumes no liability for the consequential damages of any kind through the use or misuse of the {product} by the purchaser or others. No other obligations or liabilities are expressed or implied. All damage or liability claims will be limited to an amount equal to the sale price of the {product}, as established by the manufacturer.
Warranty Periods by Product
Product |
Term |
| AE1601: New ETEKT+ Low E Coating Detector |
1 Year |
| AE3600: Euro-E Low E Coating Detector (export only) |
1 Year |
| AE4600: Solar Gain Low E Coating Detector |
1 Year |
| CM1030: Low E Contact Meter |
90 Days |
| EP3500: Window Energy Pro (SHGC, UV & VLT) |
1 Year |
| GC2001: GLASS-CHEK+ Glass Thickness Meter w/ Low E Sensor |
1 Year |
| GC3000: Glass-Chek PRO Glass Thickness Meter and Low-E Detector |
1 Year |
| HL1040: Infrared Heat Lamp Assembly |
90 Days |
| MG1500: MIG Glass & Air Space Laser Gauge |
1 Year |
| MT1575: Noncontact Thermometer w/ laser |
6 Months |
| PR3400: Beamsplitter Pro (Solar, UV & VLT) |
1 Year |
| RAYMT4: Noncontact Thermometer w/ laser |
6 Months |
| RC2175: R-CHEK Surface Rsistivity Meter |
1 Year |
| RC3175: R-CHEK+ Surface Resistivity Meter |
1 Year |
| RD1350: Self Clean Coating Detector |
90 Days |
| RD1660: ShowerGuard Coating Detector |
90 Days |
| SD2400: Spectrum Detective (Solar, UV & VLT) |
1 Year |
| SG2700: Strengthened Glass Detector w/ Thickness |
1 Year |
| SP1065: BTU Digital Solar Power Meter |
90 Days |
| SP2065: Solar Transmission & Power Meter |
90 Days |
| TS1300: Tin Side Detector Lamp |
90 Days |
| TS2300: Digital Tin Side Detector |
6 Months |
| UV1265: UV Transmission Meter |
6 Months |
| UV1365: UV Transmission & Power w/ Temperature |
6 Months |
| UV1390: UV Demonstration Lamp (365nm) |
90 Days |
| VP1165: Tint Meter (VLT) w/ Temperature |
6 Months |
| WE2500: Window Energy Meter (SHGC, UV & VLT) |
1 Year |
| WP4500: Window Energy Profiler (SHGC, IR, UV & VLT) |
1 Year |
| XM1400: Dual Transmission Meter (UV & Solar) |
1 Year |
Repairs and Recals
Please contact us before sending a product for repair or recalibration. This will help us expedite the process and get the product back to you more quickly.
International Repairs and Recals:
When returning equipment for repair, recalibration, or simply returning product, the customer must clearly state on the commercial invoice that the product is being returned for repair. The commercial invoice must also clearly state that the invoice is for "CUSTOMS PURPOSES ONLY", and that the goods have "NO COMMERCIAL VALUE". If they must put a commercial value on the products, place $1 or $10 value on it so there will be no customs impact.
Please add that EDTM will not be responsible for any customs or government processing fees. Any amount that EDTM is charged for receiving the goods, will be added to the cost of the repair.
Return Policy
• All product returns are subject to a 20% restocking fee. Returned special order items will be subject to a higher restocking fee.
• Please do not send a product back without contacting us first.
• We will not accept any used or disassembled products.
• Other restrictions may apply.
International Returns (Including Repairs and Recals)
When returning equipment for repair, recalibration, or simply returning product, the customer must clearly state on the commercial invoice that the product is being returned for repair. The commercial invoice must also clearly state that the invoice is for "CUSTOMS PURPOSES ONLY", and that the goods have "NO COMMERCIAL VALUE". If they must put a commercial value on the products, place $1 or $10 value on it so there will be no customs impact.
Please add that EDTM will not be responsible for any customs or government processing fees. Any amount that EDTM is charged for receiving the goods, will be added to the cost of the repair.
• All product returns are subject to a 20% restocking fee. Returned special order items will be subject to a higher restocking fee.
• Please do not send a product back without contacting us first.
• We will not accept any used or disassembled products.
• Other restrictions may apply.
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